![]() ![]() (a)it is taken into account by the consumer when deciding to enter into the contract, or (1)Every contract to supply a service is to be treated as including as a term of the contract anything that is said or written to the consumer, by or on behalf of the trader, about the trader or the service, if. Fingers crossed!ĥ0 Information about the trader or service to be binding I have tweeted them and on Monday morning I’m going to just send the orders back to them and see what happens. UPDATE: thank you for all the really helpful advice. Probably no actual issue with the second then as I can use the 60 day window they’re still honouring ![]() I replied saying I didn’t understand how their refund policy could have been changed retrospectively for the items I’d ordered, but since then every email I send chasing a response is met with an automated email telling me their current returns policy.Īre they allowed to change the policy retrospectively like this? I just don’t know whether I should give up and just try to sell the items to someone else (there’s nothing wrong with them, they just don’t fit me) or if I should keep fighting them on it?ĮDIT: for clarity, the first order was on 1st April and the second was on 28th. If a customer returns an item requesting a refund within 29 to 45 days, they will receive an ASOS gift voucher instead.Īny customer who placed their order before the 1st of June will still get the 60-day timeframe applied to their return.” We’re now ready to reduce it down even more as the situation around the coronavirus eases down, and the returns options become more and more accessible.įrom today, 1st of June, the returns timeframe to receive a cash refund is being reverted to our normal 28 days. “Early last month, we reduced the returns timeframe to receive a cash refund from 90 days to 60 days. So I contacted their customer service, and they said that their refund policy has now changed. Now when I try to process a refund through my online account that option for these items isn’t there. For my first order, it says clear as day in my confirmation email “Send it by and you’ll get your refund to your original payment method.” ![]() At the time, they were running an extended refund policy due to COVID-19, which meant that as long as you returned the item within 90 days, you would get a full refund. So I bought a couple of things from ASOS earlier this year, around April/May. Read the full rules before participating. Woah, didn't know there was so much law /u/zesty_lemon45, LegalAdviceUK Rulesĭon't advertise your organisation, or refer people to a specific for-profit business It is very important to note that this subreddit does not replace a qualified Solicitor or other legal professional. We operate as a form of "legal triage" where commenters can guide posters towards an appropriate professional. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. ![]()
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